Cancellation/Rescheduling Policy

This Policy allows us to serve the needs of our clients more efficiently, and we thank you in advance for your understanding and cooperation.  You agree to the following stipulations when you schedule an appointment with Master Jesse/Apex Energy Masters:

✔ I understand if I am late for my appointment that this time will be considered as part of my session, and my session will not extend  beyond the scheduled block of time for my appointment.

✔ I understand if I do not answer my phone at the scheduled time of my appointment, I will receive another call from Apex Energy Masters 5 minutes later. If I still do not answer at that time, my appointment will be considered a "No Show", and no refund will be given.

✔ If I need to reschedule my appointment, I agree to do so with a minimum of 24-hour notice via electronic scheduling on the Apex Energy Masters website (keep your Appointment Confirmation e-mail, as there will be links on there for Cancelling and Rescheduling). If I do not provide a minimum 24-hour notice to Reschedule an appointment, I will be charged an additional $25 service charge.

✔ If I need to cancel my appointment, I agree to do so with a minimum of 24-hour notice via electronic scheduling on the Apex Energy Masters website (keep your Appointment Confirmation e-mail, as there will be links on there for Cancelling and Rescheduling). If I cancel with a minimum of 24-hour notice, I will be refunded $85.00 via form of original payment.

✔ If I miss my appointment (No-Show) or do not provide a minimum 24-hour notice to Cancel my scheduled appointment, the full payment of $85.00 for that appointment will NOT be refunded.  Emergencies will be taken into account.

✔ I understand that after 2 missed, cancelled or rescheduled appointments WITHOUT the appropriate 24-hour notice, I may not be allowed to schedule appointments.